Fiber frequently asked questions

Still havent found the answer? Contact us trough email, facebook or the chatbox below!

How do we install our cabling

To lower the impact on the environment we prefer to install our cables on the facade just like Proximus, Telenet and Fluvius.

Is it allowed to put this cable against my facade?

De telecomwet van 1991 voorziet een voorziening beter gekend als “gevelrecht” dit wil zeggen dat nutsvoorzieningen vrijblijvend en kosteloos steun mogen aannemen op gevels die tegen de rooilijn aansluiten. Dit wil zeggen dat Hermes Telecom door een simpele melding gebruik mag maken van alle gevels die aansluiten tegen de rooilijn. Indien je toch wenst dat er ondergronds je huis gepasseerd zal worden dient de eigenaar van het pand een wachtbuis te voorzien ondergronds op eigen rekening.

Are there any costs associated with this installation?

The installation of the fiber optic cable is completely free during the works.

Do I have to be present at the time of installation?

The installation concerns work against the facades, you do not have to be present for this. How does the installation work? Our installations are executed using aerial platforms in a mobile construction site. The nuisance will be limited to a maximum of 2 hours per house. We aim to complete the installation against the facade within the hour. For installation, we fix the cable to the facade at the same location as existing cables or at a location as out of sight as possible. If there is a usable empty conduit, we will use it.

I will be doing work on my facade soon

When work is being done on the facade, it is best to contact construction@hermes-telecom.net by email and we will look together at a solution for the existing cables. If it concerns painting work, you can simply paint over our cable. During demolition work on the facade, a conduit must be provided and after notification we will move the cable through the installed conduit. Creating a span is also an option.



Most frequently asked questions about our mobile offer

Voicemail settings

To change your voicemail settings you can enter one of the following codes and then push dial.

Action Code
Access to the voicemail 1966
Disable all forwarding (Including voicemail itself) ##002#
Disable voicemail when phone is off ##62#
Disable Voicemail when not answering ##61#
Disable voicemail when busy ##67#
Adjust ringtime (replace X by 5,10,15,20 or 30 this determines the ring time in seconds) **61*+32486191996**X#
Forward calls when busy (replace by the forward number using this format: +324XXXXXXX) **67*X#
Forward calls when not answering (replace by the forward number using this format: +324XXXXXXX) **67*X#
Forward calls when phone is off (replace by the forward number using this format: +324XXXXXXX) **67*X#
Forward all calls (replace by the forward number using this format: +324XXXXXXX) **21*X#
Activate second caller *43#
Deactivate second caller #43#
Get status of second caller setting *#43#

APN settings (Mobile internet 3G/4G)

Naam: Hermes Telecom
APN: web.be
Gebruikersnaam: web
Paswoord: web
Proxy: No Proxy Server
Server: Geen
MMSC: Geen
MMS-Proxy: Geen
MMS-Poort: Geen
MCC: 206
MNC: 20
APN-Type: Default
SMTP: mail.internetmail.be
DNS prim en sec: dynamic
You can easily change the settings in your device, how this is done you can find in the manual. ATTENTION: reboot your device after changing the settings!

MMS settings

Home Page: http://mmsc.be
APN: mms.be
IP-Port: 9201 (for wap 1.0) / 8080 (for wap 2.0)
IP-Adres: 217.72.235.1
Gebruikersnaam: mms
Paswoord: mms
You can easily change the settings in your device, how this is done you can find in the manual. ATTENTION: reboot your device after changing the settings!



Most frequently asked questions about VDSL

How much are the installation costs?

The activation cost for internet is 50 euro, in case you do not have a compatible modem you can purchase one from us for 99 euro.

How does prepaid internet work?

You pay (at least) one month in advance, if you dont pay your internet will be suspended.

Which modems are compatible?

You can use a Fritzbox (oa 7530, 7430, 7360) also a B-box 3 or O-box 3 (Attention: If you are not using a Fritzbox you need to configure your modem manually).

I own a FRITZBox, how do I configure it?

To configure a FRITZBox which was not purchased trough Hermes Telecom you need to execute the following steps:
Step 1: Complete factory reset:
FRITZBox 7360 - FRITZBox 7430 - FRITZBox 7530
Step 2: download the configuration for your model
7360, Alle andere types
Stap 3: Load the configuration. Password: avm
FRITZBox 7360 - FRITZBox 7430 - FRITZBox 7530

Is unlimited really unlimited?

Yes, it is truly unlimited. We do not apply data limits on our VDSL2 lines.